Policies & FAQs
SHIPPING & DELIVERY
Commercial accounts receive free local deliveries with no minimum order requirements.
Retail purchases, without a commercial account, require a $75 minimum order for local delivery.
All online orders are available for store pickup and free business delivery over $75.
Residential deliveries must be pre-approved and scheduled by appointment.
Furniture delivery and assembly may require additional fees.
30 days from date of purchase with receipt.
No opened packages, damaged or partially used merchandise accepted.
Restocking fees may apply.
We reserve the right to refuse a check at our discretion.
Local banks and local address only.
Purchase amount only and no starter or counter checks.
$40.00 return fee
An application for a commercial account must be submitted and approved.
MEET OR BEAT PRICING GUARANTEE
Our system routinely queries the major online retailers to insure we are offering the same competitve pricing pricing. In the event you do find a nationally advertised lower price, we will gladly match that price! Just let us know.
FREQUENTLY ASKED QUESTIONS
Q. How can you match the lowest internet prices of the national chain stores?
A. Simply put, we don't have the overhead and we are partners in one of the industries largest buying groups. Unlike the chain stores we do not pay for millions of dollars in advertising, corporate governance as a publicly traded company or the salaries of corporate executives.
Q. Can I have the same discounted prices at S&L Office Supplies retail store that I find on your online shopping site?
A. No. All orders have to originate from our online shopping site, but you can specify in store pickup of your order and we are happy to prepare your order prior to your arrival.
Q. How do I make a return?
A. We want you to be completely satisfied so we make returns as simple as possible. Returns are accepted locally at S&L Office Supplies or contact our customer service department to request a Return Authorization. National returns are handled through a UPS return label that we generate and email to you.
Q. What is the policy for minimum orders and shipping charges?
A1. Local Orders: There are no minimum orders or delivery fees in our local service area. In store pickups are available for retail customers and truck deliveries for commercial accounts. Please contact our customer service team to apply for a commercial account. Orders under $75.00 may be held up to 2 days for economical route scheduling. Local delivery areas currently include: MS and LA Gulf Coast.
A2. National Orders: Orders over $75.00 typically ship same day and are delivered in 1-2 days via UPS ground from our network of nationwide distribution centers. Orders under $75.00 have a $6.95 handling fee and typically originate from our Gulf Coast facility.
Q. What is the shipping policy for freight items?
A. Freight charges apply to orders that are not able to ship by UPS. They will ship by a common carrier and are subject to a minimum freight charge of $65.00. Larger freight orders or inside deliveries may require additional charges and can be quoted by calling us at (228)467-0002. Freight orders must be verified in person before processing.
TRUCK DELIVERIES ARE NOT INSIDE DELIVERIES and the driver will only bring the shipment to the tailgate of the truck.